1. General Terms and Conditions. If transactions with high-risk tags are detected, our service blocks assets until the requested information is provided. To identify such transactions, we use the service GetBlock.net . If the AML risk of a transaction from your application exceeds the value of 60% or the percentage of one of the levels of critical sources is above 2%, then the compliance department of our service has the right :

2. The verification procedure.

2.1. - Stop the payment on the request related to your transaction;

2.2. - Request identity verification from the user (KYC verification takes place through the SumSub partner service)

2.3. - Request a Screenshot or video from the user's personal account of the wallet from which the user sent the cryptocurrency;

2.4. - To block the account and all the details associated with the user, as well as transfer all available data to law enforcement agencies

2.5. - Block and hold the user's funds until the origin of the funds is revealed and the user provides all the documents and transaction data requested by the service.;

2.6.- Request documents on the sources of funds.

2.7. - Request from the user any documentation that will help the investigation.

3. Refusal to refund or deposit. If the user has not provided the requested information in full within 60 days from the moment the request was created and the transaction was posted online, then the compliance department stops reviewing such incidents and no refund is made.

4. Unserviceable countries. The service does not provide services in the countries listed below. The service has the right to refuse service to users from these countries, refund all paid funds with a refund of the user's commission, or simply refuse without explanation.: USA, Ukraine, Canada, Australia, Myanmar, Pakistan, Afghanistan, Iran, Iraq, Syria, Lebanon, Bahrain, Qatar, Kuwait, Saudi Arabia, Oman, Yemen, Palestine, Eritrea, Libya, Liberia, Sudan, Democratic Republic of the Congo, Côte d'Ivoire, Somalia, Guinea, Sierra LeoneLeone, Algeria, Ethiopia.

5. An official Of AML/KYC.

5.1. An official is a person responsible for compliance with AML/CTF and KYC standards, who has special knowledge and is duly authorized by the Administration of the Exchange office.

5.2. Duties of an official :

- regular updating of the risk assessment;

- monitoring transactions and investigating any significant deviations from normal operations;

- collecting user identification information;

- providing law enforcement agencies with information necessary in accordance with applicable laws and regulations.