Exchange rules

Before using the services of the Redis Exchange service, the User must fully familiarize himself with the Terms and Conditions of the provision of Services by the Redis Exchange service. The use of the Redis Exchange services is possible only if the User accepts all the terms of the agreement.Terms and conditions for the provision of services by the Redis Exchange service

1. Terms and definitions

1.1. Redis Exchange is an electronic financial assets (cryptocurrencies) exchange service that provides Users with the opportunity to use a special software interface located on the Internet at https://redis.exchange , to exchange digital financial assets.

1.2. A User is any natural or legal person who has agreed to all the terms offered by the Service and joined this agreement.

1.3. A digital financial asset is an electronic asset created using encryption (cryptographic) means.

1.4. Payment is the transfer of electronic units from the payer to the recipient.

1.5. Application — information submitted by the User using the means of the Service in electronic form, indicating his intentions to use the services of the Service on the terms proposed by the Service and specified in the application parameters.

1.6. The User and Redis Exchange are hereinafter referred to as the "parties".

1.7. Currency exchange – the exchange of funds for digital financial assets (cryptocurrency) and in the opposite direction.

1.8. The exchange rate is the value ratio of two exchanged assets.

1.9. Currency reserves – the amounts of digital financial assets and funds available to the Service for performing services. The amounts of reserves are indicated on the Service's website on the main page.1.10. The Service's website – https://redis.exchange

2. The subject of the agreement and the procedure for its entry into force

2.1. This agreement regulates the relationship between the User and the Service regarding the services provided by the Service to the User and cancels all previous agreements between the Service and the User on this subject.

2.2. This agreement is considered accepted during the submission of an Application by the User, which is an integral part of this agreement.

2.3. The date and time, as well as the parameters of the Application conditions, are recorded by the Service automatically at the time of completion of the Application.

2.4. This Agreement comes into effect from the moment the User completes the Application.

2.5. This agreement is terminated from the moment of receipt of funds or digital financial assets in the amount provided by the User's Application parameters, or from the moment of cancellation of the application.

2.6. The Service reserves the right to unilaterally amend this agreement without notifying the User accordingly, but with the mandatory publication of the current version of the agreement on this page.

3. Subject of the Agreement

3.1. The subject of this Agreement is the purchase and sale of digital financial assets ordered by the User, as well as other services described on the Service's website.

3.2. The Redis Exchange rate is set automatically and published on the Service's website.

3.3. The Redis Exchange Service has the right to independently change the exchange rate at any time unilaterally, which it notifies Users of the Service by posting up-to-date information on the Service's website.

3.4. The Application created by the User on the Service's website indicates the direction of the exchange, the date and time, as well as the total amount of funds or digital financial assets transferred.

4. Terms of Service

4.1. The Service services are ordered by the User by sending an Application through the Service's website. You may not use the services of the Service if you are located in or are a citizen or resident of the United States of America (including all United States territories such as Puerto Rico, American Samoa, Guam), Cuba, Iran, Sudan, Afghanistan, Syria, North Korea, or other countries in which your use of the Services would be illegal or otherwise would violate any applicable law of that country.

4.2. The exchange process is managed or information about the progress of the service is received by the User using the appropriate user interface located on the Service's website.

4.3. The processing of User Requests is carried out by the Service in strict accordance with the anti-money laundering policy and the prevention of illegal transactions

4.4. Any completed operation performed by the Service at the Request of the User cannot be canceled by the User after its completion — the Service sends funds owed to the User under the previously accepted exchange terms.

4.5. In the absence of receipt of funds or digital financial assets from the User within one hour from the moment of submitting the application, the agreement will be terminated by the Service, being considered not to have entered into force, without notifying the User.

4.6. In case of termination of the agreement, funds or digital financial assets received after the above-mentioned period are subject to return to the User's banking details if the restoration of the transaction is not completed in accordance with the contractual procedure. When making a refund, all commission costs for the transfer of funds or digital financial assets are made from the received

4.7. If the amount of funds received or digital financial assets differs from the amount stated by the User, the Service may unilaterally terminate the agreement by refusing to execute the request and returning the funds received to the sender's banking details. When making a refund, all commission costs for the transfer of funds or digital financial assets are made from the funds received at the User's expense. The Service is not responsible for possible delays in the return, if they are not caused by the fault of the Service.

4.8. If the Service does not send funds or digital financial assets to the details specified by the User within 24 hours from the date of receipt of payment from the User, in the absence of reasons for blocking funds or digital financial assets received at the Request of the User from the Service, the User may request termination of the agreement by canceling his application and refunding the funds. funds or digital financial assets in full.

4.9. The request for cancellation of the application must be executed by the Service only if, at the time of receipt of such request, funds or digital financial assets have not been sent to the banking details specified by the User.

4.10. If the User has paid for the application, but due to circumstances wishes to cancel the exchange, the refund will be deducted from the commission for the transfer to the blockchain network, the exchange rate difference and costs from 0 to 10% of the payment amount (depending on the payment method and the direction of the exchange). In case of cancellation of the application, the refund of funds or digital financial assets is made by the Service to the details of the sender within 24 hours from the moment of receipt of the cancellation request. The Service is not responsible for possible delays in the return, if they are not caused by the fault of the Service.

4.11. The Service has the right to involve third-party contractors and contractors to fulfill its obligations.

4.12. The Service has the right to cancel an ongoing operation and return funds or digital financial assets deposited by the User with a refund of commissions to the User without explanation.

4.13. The Service has the right to refuse further service to the User in case of violation by the User of any of the clauses of this agreement, or at its sole discretion without explanation.

4.14. All subsequent Applications created by the User after the Service refuses further User service are automatically frozen.

4.15. The Service has the right to delay the execution of the transaction until the sender of the transfer is identified.

4.16. When using the services of the Redis Exchange Service, the User confirms that he legally owns and disposes of the funds and digital financial assets involved in the relevant Payment.

4.17. The User undertakes to independently calculate and pay all taxes required in accordance with the tax legislation of the place of residence.

4.18. When the User sends digital financial assets, the exchange request will be accepted for execution after two confirmations of the transaction.

4.19. The User guarantees that he is not involved in:money laundering operations; obtaining income from drug trafficking; obtaining income from criminal and/or terrorist activities; receiving income from trade with countries prohibited by international organizations; obtaining income from any other illegal activity.

4.20. The User understands and accepts that the total amount of the payment can be divided into several transactions coming from different sources. This may be due to established banking limits and is used to simplify payment processing, as well as to reduce the risks associated with transaction verification by financial institutions.

5. Anti-Money Laundering and Illegal Transactions Policy

5.1. In accordance with international law, Redis Exchange adheres to a number of rules and implements a number of procedures aimed at preventing the use of the Service for the purpose of money laundering operations, as well as other illegal transactions.

5.2. To prevent illegal transactions, the Service sets certain requirements for all Applications created by the User:

5.2.1. Transfers to third parties are strictly prohibited.

5.2.2. All contact information entered by the User in the Application, as well as other personal data transmitted by the User to the Service, must be up-to-date and completely reliable.

5.2.3. It is strictly prohibited for the User to create Applications using anonymous proxy servers or any other anonymous Internet connections.(including the Tor browser)

5.3. The Service reserves the right to freeze all current User Requests until the User receives copies of the User's identity documents and other information necessary to verify the operation in the following cases: — Upon detection of a violation of any of the requirements set out in clause 6.2 of this Agreement.— When the User's Request is delayed by the fraud prevention system.— If the Service has reasonable suspicions that the user is trying to use the services of the Service for money laundering or for the purpose of conducting any other illegal operations.Refunds are made after a full security check by the Service, which may include detailed verification of the sender. Refunds are made after deducting the network's commission.

5.4. The Service reserves the right to refuse further service to the User and to take the necessary actions in accordance with the internal regulations, after which to transfer all User data available to the Service, as well as all available information about the User's operations to law enforcement agencies in the following cases:: — Identification of transactions aimed at money laundering, financing terrorist organizations, fraud of any kind, as well as transactions aimed at carrying out any other illegal and unlawful operations; — If the Service has a reasonable suspicion that the document provided by the User to identify the User is fake or invalid.; — Receipt of information from authorized authorities about the illegality of the User's possession of funds or digital financial assets or other information that makes it impossible for the Service to provide services to the User; — Identification of any actions or attempts to commit actions by the User aimed at exerting any negative impact on the software and hardware complex of the Service.— Identification of any actions or attempts to commit actions by the User aimed at stealing databases and other tangible and intangible assets of the Service.— Identification of any actions or attempts by the User to commit actions capable of causing any physical, material or non-material harm to the Service.

5.5. The Service reserves the right to verify by all means available to it the personal and any other information received from the User.

6. Limitation of liability

6.1. The Service is not a bank. The Service offers its services around the clock, seven days a week, and will strive to ensure that the hardware and software complex that implements the capabilities of the Service works smoothly.

6.2. The Service provides its services on an "as is" basis, as described on the pages of the Service's website and does not offer any additional guarantees.

6.3. By using the Service, the User agrees that the scope of the Service's liability is limited to the funds received from the User to fulfill the subject matter of this agreement, that the Service does not provide additional guarantees and does not bear any additional responsibility to the User, as well as the User does not bear additional responsibility to the Service.

6.4. The Service does not bear any responsibility for losses, lost profits and other costs incurred by the User as a result of delays, errors or failures in making bank payments or electronic transfers.

6.5.The Service does not bear any responsibility for losses, lost profits and other costs incurred by the User as a result of the User's erroneous expectations regarding the exchange rate of the Service, the profitability of transactions and other subjective factors.

6.6. If the User provides erroneous data in the information about the details of the recipient of funds, the Service does not bear any responsibility for any adverse consequences or damage resulting from this error.

6.7. Using the services of the Service, the User is solely responsible for paying taxes in accordance with the tax legislation of the country at his place of residence. The Service is not a tax agent, and will not notify the User of any possible tax costs when using the services of the Service.

6.8. The User guarantees compensation for losses of the Service in cases of claims directly or indirectly related to the User's use of the services of the Service.

6.9. The User undertakes not to falsify communication flows related to the operation of the Service, not to interfere with its software and/or hardware, and not to exert any other influence that could disrupt the normal operation of the Service, understanding that such actions will be prosecuted to the fullest extent of the law.

6.9.1. In case of detection of falsification of communication flows or any negative impact on the normal operation of the program code of the Service, which is directly or indirectly related to the User's request, the execution of the request by the Service is suspended, the following actions are determined by the individual case as directed by the SB.

6.9.2. Neither the User nor the Service will be liable to each other for delays or non-fulfillment of their obligations resulting from force majeure circumstances, including natural disasters, fire, flood, terrorist acts, change of government, civil unrest, as well as failures in the functioning of Electronic Payment systems, energy supply systems, communication networks and suppliers. Internet services.

6.9.3. Electronic payment systems and/or financial institutions are solely responsible for the funds entrusted to them by the User. The Service cannot be a party to the agreement between the Payment System and/or the financial institution and the User.

6.9.4. All funds received by the service three months after the creation of the application are placed at the disposal of the Redis Exchange service. In the future, the Service may dispose of these funds at its discretion.

6.9.5. All funds received by the Redis Exchange service without making requests are placed at the disposal of the service and are non-refundable.

6.9.6. The user who has provided incorrect details for the exchange is obliged to provide the correct details for the exchange within three months from the date of creation of the application. Otherwise, all funds are placed at the disposal of the Redis Exchange service and are non-refundable.

6.9.7. In case of receipt of an amount from the User, the amount of which differs from that specified in the application, the Redis Exchange service may suspend the exchange, and after the User's request, make payment of the amount actually received at the exchange rate valid at the beginning of the operation or recalculate independently, without notifying the User.

7. The procedure for accepting claims and resolving disputes

7.1. Disputes and disagreements that have arisen within the framework of the provision of services by the Service to the User are resolved through negotiations between the User and the Service administration, based on the provisions of this agreement.

7.1.1. Any claims under this agreement may be accepted by the Service in electronic form by sending a message in essence of the claim to the details (contacts page) indicated on the Service's website.

8. Final provisions

8.1. The Redis Exchange Service has the right to send information about the status of the exchange process, as well as other information, including advertising, to the User's specified e-mail address.

8.2. The information on the website, including graphic images, text information, program codes, etc., is the property of the Redis Exchange website and is protected by copyright laws. Every case of unauthorized copying (in whole or in part) can be prosecuted within the framework of current legislation.

8.3. The User confirms that he has read all the provisions of this Agreement and unconditionally accepts them, otherwise the User cannot use the Redis Exchange Service.